Inboxes and channels
An inbox is where conversations from a specific channel land. You can have multiple inboxes, all feeding one shared conversation view.
What channel types are supported?
Section titled “What channel types are supported?”Two channel types are supported right now:
- Website widget — covered on this page.
- Email — connect your existing business email by forwarding it to Synkra. See the Email Channel guide.
We’ll add more channels over time, and this page will be updated when they’re available.
How do I add the website widget to my site?
Section titled “How do I add the website widget to my site?”Settings → Inboxes → Add Inbox → Website. You’ll get a small script to paste into your site’s HTML. Once live, the chat bubble appears and conversations flow into that inbox.
What’s in an inbox’s Configuration tab?
Section titled “What’s in an inbox’s Configuration tab?”For a website widget inbox:
- Allowed Domains: restrict which websites the widget can load on. Enforced at the browser level, not just a display setting.
- Allow Mobile WebView: turn on if embedding the widget inside a mobile app.
- Identity Validation (Secret Key): cryptographically verifies a logged-in customer’s identity when your site initializes the widget with their details, preventing impersonation. Can be made mandatory.
How do I customize the widget’s look?
Section titled “How do I customize the widget’s look?”Settings → Inboxes → your website inbox → Widget Builder.
Can I have a pre-chat form?
Section titled “Can I have a pre-chat form?”Yes. Collect a name/email or custom fields before a visitor starts chatting, under the inbox’s Pre-Chat Form tab.
Who can see a given inbox’s conversations?
Section titled “Who can see a given inbox’s conversations?”Whoever’s added as a collaborator on that inbox. Not every teammate sees every inbox by default.
