What your customers see
What does a customer see opening the widget?
Section titled “What does a customer see opening the widget?”A pre-chat form if enabled, then the chat window, with your greeting message.
Do they need an account?
Section titled “Do they need an account?”No. Optional email verification lets them continue the conversation from another device later.
Will they know if it’s an AI Agent replying?
Section titled “Will they know if it’s an AI Agent replying?”Depends how you’ve set up the Business Brain. Nothing in the widget itself distinguishes AI from human by default. See Synkra AI Agent.
Can they unsubscribe from emails?
Section titled “Can they unsubscribe from emails?”Yes, if you send them marketing email. Conversation-related transactional messages aren’t something they unsubscribe from. See Marketing emails.
Is their data safe?
Section titled “Is their data safe?”Identity validation cryptographically verifies their identity when your site passes their details to the widget, preventing impersonation. See Inboxes and channels.
