Plans and pricing
Four plans. Every plan has the same features and differs only in volume.
| Free | Starter | Business | Pro | |
|---|---|---|---|---|
| Price | R0/mo | R299/mo | R599/mo | R999/mo |
| Seats | 1 | 7 | 15 | 50 |
| Messages/mo | 250 | 3,000 | 8,000 | 25,000 |
| Storage | 1GB | 3GB | 10GB | 15GB |
What counts as a “message”?
Section titled “What counts as a “message”?”A message is every individual outgoing agent message. A five-reply conversation counts as five messages. Customer messages and internal notes never count.
What if I hit my message limit?
Section titled “What if I hit my message limit?”Sending pauses until the period resets, you upgrade, or you buy an add-on pack. Receiving is never affected.
What happens at your AI operations and notification email limits?
Section titled “What happens at your AI operations and notification email limits?”AI operations and notification emails: the corresponding feature pauses until your billing period resets, you upgrade, or you buy an add-on pack. Your inbox keeps working normally, you can still receive and send customer messages.
What if I hit my seat limit?
Section titled “What if I hit my seat limit?”You can’t add another teammate until you buy extra seats or upgrade. Existing teammates are unaffected.
What if I use up my storage?
Section titled “What if I use up my storage?”New uploads pause until you buy extra storage or upgrade your plan. You’re never charged automatically. Buying extra storage is always your choice.
Can I change plans?
Section titled “Can I change plans?”Upgrades apply immediately. Downgrades wait until your current period ends.
Are AI features included?
Section titled “Are AI features included?”Paid plans include a monthly AI credit allowance. The Free plan doesn’t include AI credits. To use AI features on Free, upgrade or buy AI credits from Settings → Billing → AI Credits. See Credits and add-ons and AI features in Synkra Chat.
