Reports
What reports are available?
Section titled “What reports are available?”Overview, Conversations (volume, response times, resolution trends), CSAT, SLA, and Bot (AI Agent performance).
Can I filter by agent or team?
Section titled “Can I filter by agent or team?”Yes, most reports break down by agent, team, or inbox.
How do I export a report?
Section titled “How do I export a report?”Most views offer CSV export.
Where does CSAT data come from?
Section titled “Where does CSAT data come from?”A post-resolution satisfaction survey, if enabled.
