Synkra AI Agent
The AI Agent settings are where you tell the AI about your business, so the suggestions it gives your team fit how you work. You’ll find them in Settings → AI Agent.
The AI doesn’t reply to customers on its own. It suggests, you review, and you decide what gets sent. See AI features in Synkra Chat.
Business Brain
Section titled “Business Brain”Your business identity, custom instructions, and rules it should follow: tone of voice, what it should and shouldn’t say, and context about your business.
Knowledge Base
Section titled “Knowledge Base”Feed it website links, PDF or DOCX uploads (text is extracted automatically), or manual Q&A entries. Uploaded documents count toward your storage allowance.
Can it reply to customers automatically?
Section titled “Can it reply to customers automatically?”No. It only suggests replies for your team to review and send. Automatic replies aren’t available yet.
Can it take actions, not just answer?
Section titled “Can it take actions, not just answer?”Not currently. It can suggest text for your team, but it can’t take actions on its own.
Does it cost extra?
Section titled “Does it cost extra?”It uses your AI credits: each AI action uses one credit from your allowance. When your credits run out, AI features stop working until your next billing cycle or until you buy more. See Credits and add-ons.
Who can configure it?
Section titled “Who can configure it?”Administrator only. Agents can use the AI features in the inbox, but can’t change Business Brain or Knowledge Base.
